Operations Supervisor Winnemucca, NV

Current Location:

Elko, Nevada

Job Type:

Permanent

Salary Desc:

Commensurate with Experience

Start Date:

Ongoing

Date Posted:

5/29/2019

Sector:

Operations Site Supervisor, Operations
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Job Description

Company Overview
Elko, Inc. is the leading provider of bus transportation services in Northern Nevada. Founded locally in Elko over 20 years ago and now part of the nationwide Coach USA family, Elko Inc. enjoys a culture of local management combined with nationwide corporate stability and resources. With a fleet of over 110 diesel motor coach buses, Elko Inc. serves commercial and institutional clientele 365 days a year.

Job Summary
As our new Operations Supervisor, you will join the exempt, dedicated Management team in leading Elko Inc’s Winnemucca location, with supervisory responsibility for the Operations Department; drivers and dispatch operations.  The job location is at our Winnemucca office, with occasional travel.

Responsibilities and Duties

  • Acts as liaison, with assistance from the Director of Operations, between clients and customer operations for scheduling and maintenance issues.
  • Ensure drive assignments are completed in a timely manner.
  • Monitor drivers to ensure they are "fit for duty" (uniforms, maps, wellness, etc.).
  • Monitor two-way radio for proper etiquette, assistance, and route deviations.
  • Ensure routes/schedules are satisfied.  Monitor charter requests, itineraries for HOS issues.  Distribute any changes for the routes to the driver.
  • Respond to emails in a timely manner.
  • Post and award hold-downs for PTO.
  • Stay knowledgeable of the contracts to adhere to the terms and conditions of the contracts.
  • Coordinate early departures due to unexpected events on the mine sites.
  • Recommend disciplinary actions.  Provide supporting documents and investigate complaints from the clients.
  • Prepare and provide reports associated with contracts.  Provide notifications of all disconnect in service routes or charters in a timely manner.
  • Report all accidents immediately to the Safety Supervisor no matter how minor.
  • Perform other duties as assigned.
Qualifications and Skills
  • 2-5 years of customer service supervisory/management experience
  • Working knowledge of state and local highway laws and regulations.
  • Ability to exercise considerable diplomacy, judgment, and discretion in establishing and maintaining good working relationships with company and other governing agencies.
  • Must be able to prepare comprehensive reports.
  • Motivational focus and demonstrated leadership and interpersonal skills.
  • Good organizational skills.
  • Solid verbal/written communication skills.
  • Empathetic, with good listening skills.
  • Ability to make a quick decision.
  • Excellent personal appearance.
  • CDL desired or ability to obtain.
Benefits
  • Competitive salary DOQ plus performance bonus
  • Medical, dental, vision
  • Paid time off
  • Employer-matched 401k
  • Life and disability insurance available
  • Reduced-price gym membership
Please submit your resume to kim.monett@coachusa.com or complete an application at 4105 W. Idaho St., Elko, NV 89801.

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