Operations Manager - Cincinnati, OH

Current Location:

Cincinnati, Ohio

Job Type:


Salary Desc:

Commensurate with Experience

Start Date:


Date Posted:



Operations Manager, Operations
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Job Description

Operations Manager – Cincinnati OH
Lakefront Lines, a subsidiary of Coach USA, has an exciting full time opportunity for an Operations Manager for their operations in Cincinnati, OH.

Job Summary
This position will work overnight and will work overnight and report to the General Manager to lead a team of Dispatchers and Wash Crew that is responsible for the delivery of on-time, quality customer service to the Cleveland and other three Lakefront Lines Divisions on a 24-hour basis.  This position is a safety-sensitive position requiring the safe operation of a motor vehicle in the provision of public transit services and the effective transportation of all passengers. Performance of these duties must be conducted in compliance with all applicable DOT, federal, state, local, and system regulations, including U.S. DOT drug and alcohol testing regulations. 
We Offer:

  • Great work environment
  • Bonus/profit sharing
  • 401(k) plan (after one year)
  • Paid life insurance policy
  • Health/Dental/Short Term Disability plans
  • Responsible for maintaining operational budgetary requirements and apply solid business principles
  • Performs “fitness to drive” appraisal of drivers including available hours to drive
  • Provides effective communication to Dispatcher and Operators
  • Reviews paperwork turned in by drivers to ensure pay and billing data is complete and accurate
  • Audits all operational documentation, including work tickets against dispatch day sheet/ schedule
  • Reviews and adjust schedules to assure efficiency and vehicle and operator availability.
  • Assigns operators and vehicles to routes and schedules, coordinating last minute changes accordingly
  • Sorts and separates pre-trip DVIR’s from safety write-ups
  • Forwards safety items to Maintenance Department
  • Enters Operator/coach assignments into Distinctive program
  • Prints day sheets for visual comparisons to assignments
  • Recommends and processes disciplinary action, when appropriate to General Manager.
  • Responds to customer problems and complaints; takes action or coordinates with appropriately to provide a solution
  • Assist Operators by providing information and instruction in a timely professional manner
  • Proactively works to resolve issues before they become a written complaint
Required Skills::
  • Excellent Customer Service skills
  • Must be self-motivated
  • Must possess strong organizational skills & ability to learn quickly
  • Must have the ability to research, analyze and solve problems
  • Applicable computer experience and skills
  • Able to lead and work independently as well as in a team setting
  • Must have the ability to determine vehicle travel path to ensure safe and timely transportation of passengers
  • Must have the ability to evaluate and determine proper action in situations that may pose a safety risk
  • Must have the ability to effectively communicate and build working relationships with internal and external customers
  • Must have the ability to comply with current traffic and driver safety regulations as well as all other applicable Federal, State, and local regulations and system policies
  • Must have the ability to learn, understand and follow all public transit routes/schedules
Education and/or Certifications Required
  • Must possess a high school diploma or a G.E.D./Bachelor’s Degree preferred
  • CDL (Commercial Driver’s License with passenger endorsement) will be required
  • Must possess and maintain an acceptable driving record meeting or exceeding system established driver eligibility standards
Applicants can apply at www.coachusa.jobs or by sending resume to General Manager gary.robeson@coachusa.com  

You can also apply in person at:
Lakefront Lines
4991 Factory Dr.
Cincinnati, OH 45014
Coach USA Is an Equal Opportunity Employer and a Drug Free Work Place.
"Coach USA:  Committed to Delivering Safe, Affordable, Greener Travel"

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