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Job Description
We are currently seeking a 2nd Shift Call Center Supervisor to lead a team of Call Center Agents. You will develop, coach and manage a team of talented agents to exceed client and company goals.
If you are looking for an exciting opportunity where you can grow your career, and if you meet our qualifications, we definitely want to talk with you. Contact us today!
Job Responsibilities
As a Call Center Supervisor, you’ll be responsible for valuing and inspiring a team of agents through effective and consistent leadership, relationship building, reward and recognition.
Specific duties for this position include but are not limited to:
- Develop and execute coaching plans based on employee need and as directed by upper management
- Train, develop, and motivate your agents to exceed set performance goals
- Ensure your team is meeting all corporate and contact center expectations in all areas of performance, quality and compliance
- Create and maintain a motivating and positive working environment
- Utilize monitoring systems to effectively evaluate and impact performance
Minimum Requirements/Skills:
- Work a set schedule that includes nights, weekends and holidays.
- At least 2 years leading a team, preferably within a call center environment
- Strong communication skills (written, verbal)
- Proficient knowledge of MS Office Applications (MS Word, Excel, Outlook)
- Ability to navigate multiple windows and applications in pursuit of a solution
- Ability to think independently
- Ability to meet deadlines
What We Offer:
We are an established transportation company that continues to seek growth and expand our influence in the industry. Our culture is one of continual learning and development whilst establishing lasting relationships with colleagues and industry representatives. Our team of agents come together in the most creative ways to assist our customers and internal partners while ensuring a positive experience for everyone involved. We offer job security and growth opportunities for those willing to roll up their sleeves and do the work. We have a relaxed, open work environment that fosters collaboration and innovation along with:
- Paid Training
- Medical Benefits
- Dental Benefits
- Vision Benefits
- Paid Time off
- 401K plan
- Weekly Pay
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In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, non-job related disability or any other protected group status.
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